How GTreasury Created Onboarding Training That Cuts Costs by 90%

Easy Handling, Seamless Learning

GTreasury is a leading developer of integrated SaaS treasury and risk management solutions for digital treasury.

Seeking to achieve its ambitious goals of developing its people, satisfying its 700+ customers, and growing the business, GTreasury is proposing LearnUpon to benefit all three. By introducing standardized learning, a business transforms the way it trains its people, resulting in more efficient employees and better served customers.

Our main ride started with our support team. It would take them 6-9 months before they started production. And this is us [GTreasury] installed on our LearnUpon platform, we’re down in about 3–4 weeks. We have made significant progress during the reporting period.

– Riyaz Adamjee, VP of Global Learning Services at GTreasury

Challenge: Slow Ride, High Profit

Like many growing companies, GTreasury has done some training; however, it was manual and inconsistent. This has led to significant challenges, such as slow customer response times, difficult remote training, and high turnover for the Global Support Analysts team. And, since new hires take 6–9 months to onboard, this was time the business could not afford to waste.

Joining GTreasury in 2021, Riyaz Adamjee, GTreasury’s VP of Global Learning Services, was tasked with building a new learning strategy “from the ground up.”

Realizing the need to introduce a formal learning approach, Riyaz decided to invest in a Learning Management System (LMS). With the LMS playing a key role, the goal was to standardize and streamline learning to ensure that all new hires are equipped with the knowledge and skills they need to perform their jobs effectively.

The Solution: Getting People to Produce “Really, Really Fast”

Leading the charge, Riyaz and the Global Learning Services team evaluated GTreasury’s learning with LearnUpon as their LMS of choice.

Using LearnUpon, the team created a complex, global compliance and training program that was unique to each of its employees and, most importantly, made the entire learning process faster and more efficient than ever before.

We had to rethink how we hire, onboard, and grow our team. Our New Hire Onboarding program, built on LearnUpon’s intuitive LMS platform, has been instrumental in accelerating the productivity of new team members.

– Riyaz Adamjee, VP of Global Learning Services at GTreasury

From 6-9 Months to 3 Weeks

At GTreasury, the results have been excellent. For all employees, the new hiring process has been reduced from 1-2 weeks to 2 days, and in some cases, less than a day.

To achieve these results, Riyaz and his team first optimized GTreasury’s HR process. Rather than being delivered face-to-face, the orientation is now available through on-demand courses on LearnUpon, alongside a one-hour region-specific Q&A session.

Then, on the ride, the team realized that a one-size-fits-all approach wasn’t going to cut it. Instead, using LearnUpon Teams and learning methods, they divided each task based on role. This means that when a new hire joins GTreasury, they are automatically enrolled in courses tailored to them and their role, providing them with the skills and resources they need to succeed.

This strategy has had a huge impact on the GTreasury Support team. Initially he wanted to reduce the onboarding time from 6–9 months to 3–6, using LearnUpon, Riyaz and his team reduced it to only 3 weeks. The cost savings were also huge. Previously, it cost $48,000 to onboard a new hire, and with LearnUpon, it’s now down to $4,800, saving GTreasury over $900,000 across all 21 hires.

Not only does GTreasury save time and money, but it also serves its customers better. Since its Support team has been successfully on-boarded, it has a greater ability to handle complex tickets faster, and this has led to a 50% reduction in the team’s average time to close a ticket.

Easy Handling, Seamless Learning

To make everything “even easier,” Riyaz said, is LearnUpon’s out-of-the-box integration with GTreasury’s HRIS, BambooHR. Instead of adding each employee to LearnUpon individually, new hires are automatically created and invited to LearnUpon once they’re added to BambooHR—no administrative effort required.

Added to this is the ease of use of LearnUpon. When invited to the platform, Riyaz makes sure every employee can easily access and take the learning they need—something that saves his team a lot of time and effort.

When we present the platform [LearnUpon]we do not train. We don’t train ourselves how to use them; let’s just let them do their thing. And, I would say, 95% of people never have a problem with it. The operator was very nice.

– Riyaz Adamjee, VP of Global Learning Services at GTreasury

Next: Employees, Partners, Clients, and Others…

For Riyaz and the GTreasury team, they believe their journey with LearnUpon is just beginning.

Using LearnUpon’s analytics and reporting, they seek valuable insights to improve and expand the learning they provide to their employees. And they’re expanding their learning by rolling out programs to two new audiences—channel partners and customers—using LearnUpon Sites to replicate the success they already have.