How To Streamline Onboarding Processes With The Right AI Tools?
Erin Rice is an HR specialist and People and Operations Specialist at Process Street, an AI-powered platform that automates organizational processes and improves efficiency. Even before entering the world of HR, her teaching background gave her valuable insights into introducing employees to a new workplace. Erin is also a great host Employee onboarding podcastwhere he combines his expertise with that of other thought leaders to reveal the secrets of successful riding. Today he talks to us about AI platform misconceptions, new hire adoption, and workflow automation.
Do you feel that your teaching background has given you deep insights into employee onboarding, especially when it comes to introducing new hires to their workplace?
Absolutely! As a school leader, I did not have an HR team. When it was time to onboard a new employee, the team and I negotiated the onboarding and training process while still running the school and making sure our current employees had everything they needed to be successful. As you can imagine, caring for and teaching children under the age of five can be a lot! In addition, there are many rules and regulations to comply with school boarding, and missing a step can cost you your ability to work, which can put many parents out of work because they are dependent on you. The impending domino effect inspired me to do the best work I could, and I’ve carried that passion into the workforce in the tech space. The coolest part about it is that Process Street is a process management platform, so not only does my company benefit from that popularity, but so does the product, which helps thousands of other companies!
Is there a common misconception that you believe is preventing organizations from fully utilizing AI-powered platforms, like Process Street, to streamline the onboarding process?
It’s clear that many organizations are worried about AI taking over their jobs, and that’s created some trepidation about jumping in. I get it, and there was a day when I felt the same way, but as I used different AI tools. , I realized that AI is simply improving what humans are already doing. It makes us better, faster, and in some cases, smarter. Sure, I could write 20 pieces of advice for a snowbank to attend all-hands meetings, but why waste my brain power on that when I could be using it to figure out a complex HR problem? With tools like Process Street, I think it can feel overwhelming to make the effort to put all your processes in place, which is why we built Process AI. The AI process allows you to scan your SOPs in a Google sheet, or an Excel document, or even handwritten SOPs in PDF, and the AI process will write these tasks for you, and then you can use your human power to make them better even more so. Having all my tasks and processes saved in Process Street has saved me a lot of bandwidth because I can rely on those automated processes instead of remembering a lot.
What is one of the most memorable conversations you’ve had with a fellow thought leader in Employee onboarding podcast?
My most memorable interview was my first time as a guest before taking over as host! It was a great conversation with our director of People & Operations, Ashley Chain, and myself about all the magic we’ve put into our interior. One of the most memorable takeaways was the importance of sizing and personalizing the ride. The automated workflow in Process Street has helped us create a smoother, more engaging onboarding process that fosters communication from day one—the key to making new hires feel valued and ready to contribute. The layout provides clear expectations and hopefully won’t be too overwhelming for the system! You know, let machines do what machines do best so that we humans can do what we do best, and that’s humanity!
You can read the entire article here and, of course, listen to the podcast episode.
Is there a recent development project, product launch, or other initiative that our readers should know about?
Process Street recently introduced a flagship feature to our site: Datasets. Customers can store any data they need and transfer that information to Workflows and Forms. Imagine having employee or company data where you can reuse that information to pre-populate values elsewhere. This not only means that all their information is stored under one roof (that is, there is no need for third-party tools to store data) but also a significant improvement in data accuracy and time saved.
This launch is in line with our mission to make simple processes accessible to teams of all sizes. We’re excited for our students to explore these capabilities and gain more control over their workflows and forms!
Can you share an outstanding success story that shows how a client used Process Street to overcome their onboarding challenges?
Answer: Yes! Raw Capital Partners faced a wide range of onboarding and compliance challenges, particularly in mortgage processing. Using Process Street, they reduced onboarding time by 70% by implementing a streamlined, standardized workflow that ensures accuracy, consistency, and efficiency across operations. This change enabled faster worker productivity, reduced risk, and scaled operations without sacrificing quality, demonstrating how streamlined workflows can improve growth and operational efficiency in regulated industries.
You can read all about it here! It’s amazing to see how creative customers can get their business processes right, saving a lot of time and money, myself included!
Wrapping up
Many thanks to Erin Rice for sharing her expertise and insights with our virtual community. And you can find him on our list of Employee Onboarding Tech Experts, which highlights HR trailblazers who are fueling innovation and giving organizations the insights they need to onboard new hires.
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